Category of Non-Returnable Product:Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per 1mg Return policy. The details of the non- returnable products are mentioned below:

Feed supplements or any other nutritional supplements

    1. Vet24x7 customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
    2. Once the claim is verified as genuine and reasonable, vet24x7 will initiate the collection of product(s) to be returned.
    3. The customer will be required to pack the product(s) in original manufacturer’s packaging.
    4. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to​.

For any further Refund related information, please write to​.

  2. Customer cancellation:The customer can cancel the order for the product till ship it. Orders once shipped cannot be cancelled.
  3. Vet24x7 cancellation: There may be certain orders that vet24x7 partners are unable to accept and service and these may need to be canceled. Some situations that may result in your order being canceled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.Vet24x7 also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by vet24x7 as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:i. Products ordered are not for self-consumption but for commercial resale;ii. Multiple orders placed for same product at the same address;iii. Bulk quantity of the same product ordered;iv. Invalid address given in order details;v. Any malpractice used to place the order.No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.